Chaos or Order

Chaos or Order

If you are associated in anyway in the daily operations of a moving company, you are familiar with rules. Company rules, policies, and protocols come in a manual we all sign the last page on, usually without reading. These manuals differ slightly from company to...
Consistency in the Field

Consistency in the Field

One of the measures of success for the service industry is consistency. Defined as harmony of parts, consistent service is dependent on human behavior and the ability to follow a predictable path or pattern. Unless the service providers are psychic, they must be...
Organization of Labor and Equipment on Large Losses

Organization of Labor and Equipment on Large Losses

You have a large loss; all hands on deck, everyone responds, warehouse is put on notice, staffing resources are contacted, estimators are on-site, communications are vital at this point as is mobilization of resources. Who will prevail in winning the service...
The Other 80 Percent

The Other 80 Percent

In the past I have written posts directed towards improved performance in the moving and restoration industry. As professionals we are responsible for safe, efficient, and customer friendly service. The fact is though we only get involved with about 20% of folks...
Maps

Maps

Maps provide direction, identify current locations and provide instructions on how to navigate where you want to go. Part of any business is to set up a “plan” or “map out” what direction the business will take. Without the plan, or map, your business may lack...