Chaos or Order

by Mar 16, 2023Uncategorized

If you are associated in anyway in the daily operations of a moving company, you are familiar with rules. Company rules, policies, and protocols come in a manual we all sign the last page on, usually without reading. These manuals differ slightly from company to company but will generally follow a theme regarding behavior, appearance, and morals. This is a great idea to have all employees understand up front what the companies values, opinions and policies are, no questions asked, only the President of the company can change any of these policies.

Where are the rules for packing? Are any policies on loading available to new employees? What are the protocols in customer relations? Where does management stand on proper use of equipment? I’ll go out on a limb and guess they’re all for it. Most companies have no set rules for basic skills, these skills are supposed to be universal with all workers in the lineup, but aren’t we surprised when there is a breakdown, we scratch our heads and wonder why we didn’t see that coming.

Standardized training can instill some sense of order into any operation. With labor, and sales working along the same guidelines as operations, outcomes become more predictable. Create a system, bring everyone in on the system and order will follow. Ignore guidelines and chaos follows, in any chain of events involved in relocating people, chaos is never good. Establishing protocols and procedures allow operational based management a chance at sleeping at night, without set guidelines, anything negative can and will happen.

You could also just leave things the way they are and hope for the best, if you choose this path, you rely on human nature to have time to teach, and that lead people will not overlook any aspect you may consider valuable or will all teach the same lesson. Rules are great, but they are needed for more than administrative functions; you’re a household goods carrier and you need a playbook for guidance in the field. The President of the company isn’t out on the trucks.