Maps provide direction, identify current locations and provide instructions on how to navigate where you want to go. Part of any business is to set up a “plan” or “map out” what direction the business will take. Without the plan, or map, your business may lack organization and consistency; these factors may rise up in the form of significant negative issues such as service failures and liabilities.
In the moving and storage industry, everyone must be on the same page, all documentation has standard requirements, there are age old industry standards that guide how packing and loading should proceed. There are tips to avoid often overlooked situations that could generate significant problems later. Our market has a significant turnover rate and with new faces in your crew every year, what kind of map are you providing? Does Sales have a copy of this map, what about Operations and Customer Service?
“It is only as we develop others that we permanently succeed” Harvey S Firestone